Frequently Asked Questions

Everything you need to know about AzentiX, train bookings, and our services.

1. What is AzentiX?
AzentiX is a smart train ticket booking platform that helps users search trains, check fares, and book tickets easily with the help of verified agents.

2. Can I book train tickets directly on AzentiX?
Yes, you can search for trains and submit a booking request. Our agents assist in completing the booking through the official railway system.

3. Is AzentiX connected to IRCTC?

AzentiX works with authorized agents and service providers. Final ticket booking and confirmation are done through the official IRCTC system.

4. Why should I book through an agent?
Booking through agents provides:
  • Faster booking support
  • Tatkal assistance
  • Payment help
  • Issue resolution if any problem occurs

5. Can I book Tatkal tickets on AzentiX?
Yes, Tatkal booking is supported through agents, subject to availability on IRCTC at the time of booking.

6. How can I check my ticket status?
You can check your booking status using your PNR number on the PNR Status page.

7. What is the refund policy?

Refunds are processed as per IRCTC cancellation rules and credited back to the original payment method.

8. Is AzentiX safe to use?
Yes, AzentiX uses secure technology and works only with verified agents. User data is protected and encrypted.

9. What payment methods are accepted?
You can pay using UPI, debit cards, credit cards, and net banking depending on the agent’s available options.

10. What should I do if I face a booking issue?
You can contact the assigned agent directly or use the Contact Us section on the website to get support.

11. Do I need to create an account to use AzentiX?
Creating an account helps you track your bookings, manage requests, and receive updates easily.

12. How can I become an agent on AzentiX?
You can apply through the Agent Registration page. After verification, you will get access to the agent dashboard.

13. Are there any extra charges?

Ticket fare is as per IRCTC rules. Any agent service charge is clearly shown in the fare breakdown before payment.

14. Can I use AzentiX on mobile?

Yes, AzentiX is mobile-friendly and works smoothly on smartphones. A mobile app may be launched in future updates.

15. What services will be added in the future?
Future services may include:
  • Hotel bookings
  • Bus tickets
  • Travel insurance
  • Wallet and offers system
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